Call Bundle Terms and Conditions
Preface
Our call bundles are designed to be suitable for customers with typical usage patterns for UK businesses, and they are priced on this basis.
Accordingly, it is important that you understand what we consider to be “fair usage” in terms of the
services that we provide to you. If your usage goes beyond the limits set out in this policy, you will be
subject to additional charges and, in some circumstances, we will suspend your use of the services.
Please note that it is a requirement of your contract with us that you comply with this Fair Usage Policy.
Allowances
Limits and allowances are applied per Extension/Seat or per SIP Trunk channel.
Bundle Type Calculation
Per Seat The total number of seats in the account X the bundle price
Per SIP Trunk Channel The total number of channels set on the trunk X the bundle price
Minimum Term
The minimum term for Call Bundle is 12 months. Cancelling within the term will result in the full term being charged. You understand that adding additional bundles beyond the initial start date will create a non-coterminous linked agreement or ragged-end agreement.
Important exclusions
Calls to premium rate and special numbers, other number ranges, and call-forwarding services are not
included as standard and will be charged at our prevailing rates for those types of calls. The prevailing rate may not be the same as your standard tariff. Calls lasting over 60 minutes are not included. Where a seat bundle is applied, minutes cannot be used concurrently on the same seat.
Bundles are for normal use only (i.e., where the making of calls is incidental to the main activity of the business or relevant part of the business). SIP Trunk bundles may only be used by a single end-users PBX, they are not permitted to be used in call centres or where there is a dialler installed as we do not consider this to be typical business usage.
Premium and special numbers
We may from time to time change or update our list of premium rate and special numbers. This includes but is not limited to calls to Jersey, Guernsey and the Isle of Man.
Free to caller numbers
Free to caller numbers are not included in your call bundle minutes. This includes 0800 and 0808
numbers.
Unused allowances
Unless otherwise stated in your applicable call bundle(s), unused allowances do not rollover from one
month to the next, and you are not entitled to any refund in respect of any unused allowances (or part allowances), either at the end of any billing period or where a service ends.
Call allowances reset each calendar month and cannot be setup Pro-Rata.
Our call bundles are designed to be suitable for customers with typical usage patterns for UK businesses, and they are priced on this basis.
Accordingly, it is important that you understand what we consider to be “fair usage” in terms of the
services that we provide to you. If your usage goes beyond the limits set out in this policy, you will be
subject to additional charges and, in some circumstances, we will suspend your use of the services.
Please note that it is a requirement of your contract with us that you comply with this Fair Usage Policy.
Allowances
Limits and allowances are applied per Extension/Seat or per SIP Trunk channel.
Bundle Type Calculation
Per Seat The total number of seats in the account X the bundle price
Per SIP Trunk Channel The total number of channels set on the trunk X the bundle price
Minimum Term
The minimum term for Call Bundle is 12 months. Cancelling within the term will result in the full term being charged. You understand that adding additional bundles beyond the initial start date will create a non-coterminous linked agreement or ragged-end agreement.
Important exclusions
Calls to premium rate and special numbers, other number ranges, and call-forwarding services are not
included as standard and will be charged at our prevailing rates for those types of calls. The prevailing rate may not be the same as your standard tariff. Calls lasting over 60 minutes are not included. Where a seat bundle is applied, minutes cannot be used concurrently on the same seat.
Bundles are for normal use only (i.e., where the making of calls is incidental to the main activity of the business or relevant part of the business). SIP Trunk bundles may only be used by a single end-users PBX, they are not permitted to be used in call centres or where there is a dialler installed as we do not consider this to be typical business usage.
Premium and special numbers
We may from time to time change or update our list of premium rate and special numbers. This includes but is not limited to calls to Jersey, Guernsey and the Isle of Man.
Free to caller numbers
Free to caller numbers are not included in your call bundle minutes. This includes 0800 and 0808
numbers.
Unused allowances
Unless otherwise stated in your applicable call bundle(s), unused allowances do not rollover from one
month to the next, and you are not entitled to any refund in respect of any unused allowances (or part allowances), either at the end of any billing period or where a service ends.
Call allowances reset each calendar month and cannot be setup Pro-Rata.
Allowances
The following sets out details of the relevant allowance specified in a call bundle:
Total call allowance Terms
UK calls Calls made to UK geographic numbers with the prefix 01, 02 and 03
excluding any form of premium rate or special numbers specified by us from
time to time and only
under the designated charge codes on your tariff: 1289, 1184.
Minutes are aggregated over all seats or trunk channels in the account.
Mobile calls Calls made to the following UK mobile networks only: Vodafone, EE, O2
and Three with the prefix 07 - excluding any form of premium rate or
special numbers specified by us from time to time and only under the
designated charge codes on your tariff: 1132, 1193, 1200, 1218, 1240,
3288 minutes are aggregated over all seats or trunk channels in the account.
Using call minutes
Calls made will be deducted from your inclusive minutes allowance in one-minute increments, with
any part minutes rounded up to the next whole minute. Call bundle minutes are aggregated over all
seats in the account.
Use outside notified limits
Calls outside of your inclusive call allowance will be charged at the rates set out in your then current
tariff, based on the duration of each call.
We have no obligation to monitor your usage to ensure that you do not exceed the fair usage limits or
any applicable bundle limits.
The following sets out details of the relevant allowance specified in a call bundle:
Total call allowance Terms
UK calls Calls made to UK geographic numbers with the prefix 01, 02 and 03
excluding any form of premium rate or special numbers specified by us from
time to time and only
under the designated charge codes on your tariff: 1289, 1184.
Minutes are aggregated over all seats or trunk channels in the account.
Mobile calls Calls made to the following UK mobile networks only: Vodafone, EE, O2
and Three with the prefix 07 - excluding any form of premium rate or
special numbers specified by us from time to time and only under the
designated charge codes on your tariff: 1132, 1193, 1200, 1218, 1240,
3288 minutes are aggregated over all seats or trunk channels in the account.
Using call minutes
Calls made will be deducted from your inclusive minutes allowance in one-minute increments, with
any part minutes rounded up to the next whole minute. Call bundle minutes are aggregated over all
seats in the account.
Use outside notified limits
Calls outside of your inclusive call allowance will be charged at the rates set out in your then current
tariff, based on the duration of each call.
We have no obligation to monitor your usage to ensure that you do not exceed the fair usage limits or
any applicable bundle limits.